FAQs About Plumbing & Heating

1. Do you offer a 24-hour emergency call-out service?

Yes, we provide a 24-hour emergency plumbing and heating service for urgent issues such as burst pipes, boiler breakdowns, major leaks, and no heating or hot water.

2. Are your engineers fully qualified and insured?

Yes, all our engineers are fully qualified, experienced, and fully insured. We are Gas Safe registered for gas work and comply with all UK safety regulations.

3. What areas do you cover?

We provide plumbing and heating services across Oxfordshire, Wiltshire and Gloucestershire, offering fast response times and reliable local service.

4. Do you install new boilers?

Yes, we supply and install a wide range of energy-efficient boilers, including combi, system, and conventional boilers. We also offer boiler upgrades and replacements.

5. How often should my boiler be serviced?

Your boiler should be serviced once a year to ensure it remains safe, efficient, and compliant with manufacturer warranties.

6. What should I do if I have a burst pipe?

Turn off your main water stop tap immediately, switch off your boiler if necessary, and contact us straight away for emergency assistance.

7. Do you work with unvented hot water cylinders?

Yes, we are fully qualified to install, service, and repair both unvented and gravity-fed hot water cylinders.

8. Can you power flush my heating system?

Yes, we offer professional power flushing to remove sludge and debris, improving heating efficiency and extending the life of your system.

9. Do you work with landlords and letting agents?

Yes, we provide landlord gas safety certificates (CP12), boiler servicing, repairs, and full property plumbing maintenance.

10. How quickly can you attend an emergency?

In most cases, we aim to attend as quickly as possible, often the same day, depending on your location and current demand.

11. Do you repair radiators and radiator valves?

Yes, we repair and replace radiators, stuck valves, seized radiator valves, and leaks.

12. Can you fix leaking taps, toilets, and showers?

Absolutely. We carry out fast, effective repairs to taps, toilets, showers, waste pipework, and bathroom plumbing.

13. Do you install outside taps?

Yes, we install and repair outside taps, including frost-protected options.

14. Do you offer free quotes?

Yes, we offer clear, no-obligation quotations for most plumbing and heating work.

15. What payment methods do you accept?

We accept bank transfer, card, and other standard payment methods. Payment details are confirmed at the time of booking.

16. How long does a boiler installation take?

Most boiler installations are completed within 1 to 2 days, depending on the type and complexity.

17. My heating is on but radiators are cold—what’s wrong?

This is often caused by air in the system, sludge build-up, or circulation issues. A power flush or radiator balancing may be required.

18. Do you provide warranties on your work?

Yes, all our work is guaranteed for your peace of mind, and manufacturer warranties apply to installed parts and boilers.

19. Can you help improve my energy efficiency?

Yes, we can recommend modern high-efficiency boilers, smart controls, thermostats, and system upgrades to help reduce energy bills.

20. How do I book an appointment?

You can book by phone or through our website. For emergencies, we recommend contacting us immediately via the 24-hour call-out service.